1. In general
1.1. The company with the name “four food ep”, which is based in HERAKLION SOF. VENIZELOU 109 with Tax Identification Number 997529350 of the Tax Office of HERAKLION, has created the Website www.pizzaclub.gr and www.e-kuzina.gr, through which it makes available to the consumer public through its Services, as they are defined below.
“Website” means the web address www.pizzaclub.gr and www.e-kuzina.gr and its subpages and sections.
“Consumer” means the natural person who enters the Website and / or uses the Services.
“Store” means the KUZINA restaurant store
“Account” means the personal account of the Consumer, which he creates and is required for the possibility of using the Services.
“Order” means the electronic process of submitting an order through the Website, through which the Consumer orders products of the Price List.
“Price list” means the products and goods offered by the four food companies through the Website.
“KUZINA” means the company “FOURE FOOD LTD
3. Limitation of Liability
3.1. The information on the Website, the Services provided through the Website is accurate, without prejudice to any technical or typographical errors, which can not be predicted or have occurred unintentionally or due to interruption of operation of the Website or due to force majeure.
3.2. KUZINA may terminate the operation of the Website or the provision of the Services at any time, without any notice.
3.3. KUZINA does not guarantee the uninterrupted and error-free operation of the Website and assumes no responsibility to customers / users for damages that may arise from the interruption of access to the Website for technical reasons or from problems and difficulties that may affect or prevent or suspend the smooth operation of the Website, access to it and the submission or execution of Orders.
3.4. Under no circumstances will KUZINA be liable for any direct, indirect, special, exemplary, exceptional, exemplary or ancillary compensation, or any other compensation – even if KUZINA has been informed in advance of the possibility of such compensation, or in the context of a lawsuit for breach of contract, negligence or other liability, when it arises or relates to the use, inability to use, or performance of the data, services, products and materials available on this Website.
4. Services provided
4.1. The Consumer may through the Website submit an electronic order for products of the Price List with the possibility of: (a) delivery of the order from a point of choice of the Consumer (Delivery) or (b) receipt of the order from KUZINA Store of his choice (Take Away), in in both cases and with the possibility of execution and delivery / receipt of the Order at a predetermined later time point.
4.2. The Services are available during the following days and hours Monday – Sunday, 12:00 – 01:00, except in cases where the opening hours of the stores have changed exceptionally or in cases where due to force majeure it is not possible to enter on the Website, the use of the Services and the submission and execution of Orders.
4.3. Prerequisite for the completion of the Delivery and Receipt Service from a Consumer selection point is the receipt point being served by a KUZINA store. Currently only some areas within HERAKLION are served
4.4. Any offers are valid until their renewal on the Website
5. Terms and Conditions of registration in the Services
5.1. Simple login and browsing of the Website does not require registration of the Consumer and the creation of a personal account.
Registration on the Website is optional. However, some of the features or services offered may not be available to unregistered users.
Therefore, in order for the Consumer to be able to access and make use of all the Services provided through the Website, the Consumer must create an Account. A condition for the registration, connection and use of the Services of the Website is that the Consumer is over 18 years old and has full capacity for legal action.
Alternatively, the Consumer can access the Services through an existing account, which is available on the social networking site Facebook (www.facebook.com). In this case, KUZINA does not post anything on the Consumer profile on Facebook. Also, KUZINA does not have access to the data that the Consumer has registered on Facebook, apart from the name and the e-mail of communication, as means of identification and information.
In any case, the restrictions and in general all the security policies of the use of the Website remain as they are.
5.2. Account Creation Procedure.
During the Account Creation process, the Consumer must fill in personal information and data. Only after the completion of the registration process, the Consumer can connect and use the Services. Whenever the Consumer wishes to use the Services he must log in through the Account.
To create an Account, the Consumer must state the actual information required, namely: (a) Name, (b) Surname, (c) Telephone and (d) valid Email Address (PPC), which is also the password and at the same time create a password.
The Consumer declares and guarantees that the data entered by him are accurate and absolutely true.
The PPC registered by the Consumer must be true, exist and be its legal beneficiary and Consumer and that it is under its complete and exclusive control. In order for the password to be valid and acceptable, it is recommended that it consist of a combination of letters, numbers and symbols, so that it is as strong as possible.
It is emphasized that the password should be kept confidential and not disclosed to third parties. For added security, it is recommended that the Consumer modify the password at regular intervals. KUZINA will never ask the Consumer to reveal his password. The Consumer should not disclose the password and any communication to which the Consumer is asked for his password should be considered suspicious and treated as such by the Consumer.
The mobile phone number must correspond to an active telephone connection in the name of the Consumer.
The Consumer declares and accepts that in case it is determined by KUZINA that any of the above information is not true and does not meet the conditions and warranty statements of the Consumer, it may at its sole discretion and cancel the Account. In this case, no responsibility can be borne by KUZINA.
In case the Consumer finds or considers it possible that any of the above data has been intercepted or has been disclosed in any way to any third party, he must modify them and immediately inform KUZINA at the address email@example.com
In any case and for security reasons, it is recommended, as the Consumer after completing his entry and browsing the Website, to disconnect from the Website.
Depending on the case and the nature of the Service, during the Order submission process, the Consumer will be asked for further information, such as complete details of the order delivery address (address, number, TC, floor, name on the bell). The registration of these data is a condition for the possibility of completing the order and full use of the Services.
Also, depending on the method of payment, the Consumer will be asked for more specific information, such as the credit or debit card number, the expiration date, the name of the holder, etc.
If the Consumer does not wish to declare this information, he should not use the respective Services. If the Consumer so wishes, this information may be stored as Account details and automatically completed at later entries for the use of the Services of the Website, in order not to require their re-entry by the Consumer. The purpose of the automatic entry of this information is to make his browsing the Website and the Services more user friendly.
5.3. KUZINA may ask the Consumer to enter further details, if this becomes necessary to complete the verification and identification process.
5.4. The Consumer must take all appropriate measures in order to avoid any unauthorized access to the Account and the Website. The Consumer acknowledges and accepts that any communication with KUZINA through the Account is presumed to have come from, addressed and received by him.
5.5. The Consumer must provide true, accurate, valid and complete information about the information requested by the Website. telecommunications, on the other hand to refrain from any illegal and abusive use of the content and Services of the Website. He must also behave politely, politely and discreetly during his visit and use of the Website, while the adoption of unfair competition practices or others that are contrary to NETIQUETTE (INTERNET User Code of Conduct) is expressly prohibited.Any damage caused to the Website resulting from the misuse or improper use of the relevant services by the Consumer / visitor falls within the scope of his sole responsibility.
5.6. Modify Account details and delete Account.
By entering his Account, the Consumer has the right and the possibility at any time: (a) to delete the provided information, (b) to modify it or (c) to delete the Account, following the steps, which are described at the corresponding points of the Website.
6.1. Once he has completed the process of registration and creation of the Account, the Consumer at each subsequent login to the Website and after logging in through the Account, which he has created by entering the password and password, will be able to access the Services and to submit Order.
7. Delivery of order to a point of choice of the Consumer (Delivery)
7.1. Create Order
The Consumer can select the field marked “Delivery”, in order to submit an Order, the products of which will be delivered to a point of his choice (provided that this point is served by a KUZINA store).
At the same time, the Consumer has the possibility, instead of immediate delivery, to choose delivery at a predetermined day and time. In this case, the Consumer can choose to deliver the order on a specific date within the next five calendar days from the date of the Order and at an exact time, reduced to zones of thirty (30) minutes.
Delivery means the delivery of the order in time, which can range from 25 to 65 minutes from the completion and submission of the Order. The time limits for immediate delivery and delivery at a predetermined time are indicative, refer to the average delivery time of the entire network of KUZINA Branches at the moment and may differ from the indicative delivery time listed on the Website, aim at optimal service and user convenience and are in no way binding on KUZINA.
KUZINA does not bear any responsibility in case, for any reason, it is not possible to deliver the order within the above time limits.
The Consumer must be at the point of receipt, which has stated to the Order at the predetermined time in order to receive his Order. In case the Consumer is not present for a period of 5 minutes, KUZINA may cancel the Order and dispose of it at its sole discretion, not bearing any responsibility and the Consumer may not withdraw or request replacement or cancellation. of his transaction.
7.2. Order Submission
In order to submit the Order, the Consumer must fill in the relevant fields on the Website, which include: (a) the exact address of the distribution point, (b) floor, (c) information indicated on the entrance bell.
For the best service of the Consumer, with the beginning of the Order, an electronic shopping cart is created, in which the products that he wishes to order are completed.
Prerequisite for the completion and submission of the Order is the total value of the ordered products to be equal to at least seven euros (€ 7 KAI 15 € for long orders) including VAT and all legal taxes and charges. Apart from the value of the Order, the Consumer is not charged with any additional costs.
KUZINA makes every effort to make the products mentioned on the Website available from all KUZINA stores, which serve “Delivery” services. However, during the execution of the Order by the store, a temporary shortage may be found. In this case, KUZINA will contact the Consumer for relevant information while proposing alternatives.
While browsing the Website and the Services, the Consumer has the opportunity to customize his order in particular. Indicatively, in the pizzas of the Price List, some ingredients can be replaced with others, while the Consumer can add a maximum of five (5) additional ingredients, depending on the recipe, with an additional charge as defined in the Price List. Removing ingredients does not change the price of pizza or other products
7.3. Payment methods
The Consumer has the following payment methods for the Order:
i. Payment exclusively in cash upon receipt of the order from the distributor of KUZINA.
8. Receipt of order from KUZINA store (Take Away)
8.1. Create Order
The Consumer can select the field marked “Take Away”, in order to submit an Order, which he will receive directly from one of the KUZINA stores, which are included in the relevant table on the Website.
Immediate receipt means the receipt of the order by the Consumer 15-30 minutes after sending the Order. Upon completion and submission of the Order, an information will appear on the screen of the Consumer, which will include the time of receipt, which results based on the determination of the exact time of sending the Order.
At the same time, the Consumer has the possibility, instead of the immediate receipt, to choose the receipt from the selected KUZINA store at a predetermined day and time, which he wishes. In this case, the Consumer can choose to receive the order on a specific date within the next five calendar days from the date of the Order and at an exact time, reduced to zones of thirty (30) minutes.
8.2. Order Submission
For the best service of the Consumer, with the beginning of the Order, an electronic shopping cart is created, in which the products that he wishes to order are completed.
For Orders for collection from KUZINA store there is no minimum order cost.
KUZINA makes every effort to make the products mentioned on the Website available from all KUZINA stores, which serve “Take Away” services. However, during the execution of the Order by the selected store, a temporary shortage may be found. In this case, KUZINA will contact the Consumer for relevant information while proposing alternatives.
While browsing the Website and the Services, the Consumer has the opportunity to customize his order in particular. Indicatively, in the pizzas of the Price List, some ingredients can be replaced with others, while the Consumer can add up to 5 additional ingredients, depending on the recipe, with an additional charge as defined in the Price List. Removing ingredients does not change the price of the pizza.
8.3. Payment methods
8.3.1. The Consumer has the following payment methods:
i. Payment in cash or by using a credit, debit or prepaid card at the cash register of the KUZINA store upon receipt of the order.
ii. Prepaid through credit, debit and prepaid cards of Visa, Mastercard, Maestro, American Express, Diners, Discover or by using the Masterpass electronic wallet. Payment by credit, debit or prepaid card is made before the completion of the submission and sending of the Order. In the relevant section of the Website, the credit cards and their mark (Logo) are displayed, which are acceptable for the completion of the prepayment process.
All payments made by card are processed through the electronic payment platform & quot; Alpha e-Commerce & quot; of Alpha Bank and uses TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key.
iii. Prepay via Pay Pal online money transfer service. In this case, the Consumer is transferred to the website www.paypal.com to complete the payment process.
The Consumer can choose the type of legal tax document, which will be issued by KUZINA for each transaction, which concerns receipt from a KUZINA store.
If the Consumer has a discount coupon, the Consumer can fill in the code he has, in order to benefit from the discount.
The Consumer must arrive at the selected store at the agreed time in order to receive his order. In case the Consumer appears late for the receipt of his Order, as a result of which the ordered products may not retain the properties that they had at the time of the agreed receipt (indicatively that the products of the Order have cooled), KUZINA bears no responsibility and the Consumer must pay the value of his Order, if he has chosen as a method of payment the payment in the store and can not withdraw or request replacement or cancellation of his transaction.
In any case, the KUZINA store, which executes the Order, is obliged to maintain it for a period of fifteen (15) minutes from the predetermined time of receipt. After that time point, the KUZINA store has the possibility and at its absolute discretion to dispose of the Order. In case the Consumer has chosen as the payment method the payment in the store upon receipt and does not appear in order to receive, the order will be canceled, while the Consumer can not withdraw or request replacement or cancellation of his transaction.
The time limits of immediate receipt and receipt at a predetermined time are indicative, refer to the average receipt time of the network of KUZINA Branches at the moment and may differ from the indicative receipt time listed on the Website, aim at optimal service and of the user and in no case are binding on KUZINA, which bears no responsibility in case, for any reason it is not possible to receive the order within the above time limits.
KUZINA can not guarantee (due to technical limitations) the avoidance of delay in relation to the expected delivery time, when the delivery time changes while the Consumer is in the Order process as it is not technically possible to inform the Consumer of any changes. This practically means that the Consumer, after the electronic sending of his order, will be informed about the delivery time that was valid when he started the process of electronic submission of his order.
When the competent KUZINA store can not serve the Consumer and execute the Order due to excessive workload, power outage, technical problem, bad weather or other reasons of force majeure and the promotion of new orders to it is stopped, the Consumer is informed by phone and the order.
9. Order return / cancellation policy
9.1. Return Policy
In case it is found: (a) a discrepancy between the Order and the delivered products or (b) that the quality of the delivered products does not correspond to the quality of the KUZINA products, the Consumer has the right to claim equal compensation in kind ( indicative, item replacement or free delivery on next order).
In the above cases, if it is a Delivery order at the Consumer selection point (Delivery) the Consumer should contact directly either by e-mail at firstname.lastname@example.org or by phone at 2810373000 with the call center of KUZINA, which communicates and coordinates the competent departments (Quality Assurance department, Operations managers, etc.) and to notify the incident and in order to confirm the incident and the individual terms of compensation in kind.
Respectively, in case of receipt of the Order from a selected KUZINA Store (Take Away), the Consumer must inform the person in charge of the Store upon receipt of the Order regarding the individual terms of the compensation in kind.
9.2. Order Cancellation Policy
Before completing the order payment process and the electronic submission, the Consumer can cancel his Order, removing the quantities of products from his cart. In case the submission of the Order has been completed, the Consumer can cancel the order only by phone and only if the order has not yet been executed and a sales document has not been issued.
In case of cancellation of an order, for which the credit card has been chosen as the means of payment, the cancellation of the credit card charge is made only by the supervisors of the KUZINA Call Center.
When the Order can not be served due to excessive workload, power outage, technical problem, bad weather conditions or other reasons of force majeure, the Consumer is informed by phone and his Order is canceled.
10.2. Links to other websites (web sites).
The Website includes links to other websites, which are not controlled by KUZINA but by third parties (natural or legal persons). Access to these websites is solely at the risk and responsibility of the Consumers or visitors of these websites.
KUZINA does not endorse or endorse the products or services offered on the websites accessed through the Website. The address of the Uniform Resource Locator (URL) provided to the Consumer’s browser should always be checked to determine if the Consumer is still on the Website or has been redirected to another website. KUZINA and the Website are in no way responsible for the content and services of these websites.
Cookies are small text files that are stored on the hard drive of every visitor to a website and are not aware of any document or file on their computer. They are used only to facilitate the visitor / user access to specific services of the website and for statistical purposes, in order to determine the areas in which the Services are useful or popular or for marketing purposes.
10.6. KUZINA takes all necessary measures to protect the Personal Data of the Consumers / visitors of the Website both during the visit to the Website and when entering the Services, in accordance with the provisions of Greek, EU and international law.
KUZINA does not receive any information from the visitors and users of the Website, its sub-pages and the areas of the Website, to which it has free access and guarantees that the used software does not automatically receive visitor data.
10.7. Each Consumer has the possibility, at any time and through the field “Account” to access the data and data that he has disclosed and to modify them (indicative and not restrictive. Name, address, e-mail address, contact details, etc. ), such as deleting the Account. Also, the Consumer always reserves the right to access the personal data of the Consumer, in order for the Consumer to request and receive, without delay and in a comprehensible and clear way, the purpose of the processing, as well as the recipients. Also, the Consumer has the right, based on articles 11-13 of Law 2472/1997, to raise any objections and / or refusal of future use of his data. In this case,the Consumer should send to KUZINA in writing his refusal, stating his full details (Name, Address, Photocopy of police ID) to the address: FOUR FOOD LTD (KUZINA) SOF.VENIZELOU 109 HERAKLION Department M.
10.8. Personal Data may be subject to the processing of personal data and are protected in accordance with Law 2472/1997, as amended by Law 3471/2006. KUZINA declares that it does not keep or process data but data and they do not include sensitive data, as they are listed in article 2 item b ‘of Law 2472/1997.
10.9. KUZINA takes measures to protect the Personal Data of the Consumer. All Consumer Information is not passed on outside of KUZINA. Personal Data is disclosed only to those KUZINA staff who need to know this information in order to perform a specific task. KUZINA staff uses passwords to access Personal Data. In addition, KUZINA does not share this information with third parties. Also, KUZINA may disclose this data to affiliates for advertising or statistical purposes and only for use involving KUZINA products or services
In addition, the servers where KUZINA stores personal data are stored in a secure location. The Website is governed by security measures to protect against the loss, misuse and alteration of information controlled by KUZINA
However, KUZINA in no case guarantees the uninterrupted, error-free operation of the Website and is not responsible for any difficulties or interruption of access for technical reasons and in general for problems that affect or suspend its operation for a reasonable period of time. e-order service, resulting in unauthorized entry or use, damage to hardware or software and other factors that may endanger the security of Consumer information at any time.
10.10. Some of the Personal Data contained in the KUZINA database may be subject to processing of personal data in accordance with Law 2472/1997, as amended by Law 3471/2006.
The purpose of the processing is the promotion and promotion of KUZINA products and services, as well as their use for statistical purposes. Indicatively mentioned are: (a) the implementation of its contractual obligations, in the context of execution, delivery and pricing of Consumer Orders, (b) improvement of the provided Services, (c) information of the Consumers and acceleration of the searches, (d) provision of more personalized Services , (e) identification of the Consumers, when they enter the Website and use the Services.
11. KUZINA may and the Consumer provides his consent, in order for KUZINA to use the Personal Data, to communicate with the Consumer, regarding his use of the Services but also to send offers and information material, provided the Consumer wants it. If the Consumer does not wish to receive such information material and offers, he has the opportunity to inform KUZINA, sending a message to the address email@example.com.
12. Intellectual Property.
12.1. All and all elements and information found and described on the Website and are subject to protection on the basis of intellectual, industrial and intellectual property (indicative and not restrictive images, logos, marks, graphics, photographs, texts, etc.), are complete and exclusive intellectual property. , industrial and intellectual property of KUZINA and are protected under the relevant provisions of Greek and Community Law and international conventions.
12.2. Any copying, analogue / digital recording and mechanical reproduction, downloading, processing, resale and general exploitation of the Website and its content, creation of a production product or misleading the public about the real owner and provider of the content of the website is prohibited.
14. Applicable law and Jurisdiction
14.2. For any dispute that may arise from the use of the services, offered through the Website and which can not be resolved out of court, the competent courts of the city of Heraklion are appointed
By phone at 2810373000 (from 13:00 to 23:30).
By phone at 2810373030 (from 09:00 to 17:00)
By e-mail through the website: www.e-kuzina.gr
By mail at firstname.lastname@example.org By mail at
the address: four food epe, SOF. VENIZELOU 109 HERAKLION CRETE
Terms of Processing of Personal Data
1. Purposes of the Processing of Personal Data
We inform you that some of your personal data (address, telephone, e-
mail), stored in our database, may be
processed , in accordance with the above, for the following purposes:
- For our communication with you regarding your order.
- For our communication with you in relation to contests, draws and other events.
- To inform you and send you offers and information material about our products and services.
- For statistical purposes and research.
- In general, for the promotion and promotion of our products and services, if you wish. This data is not assigned to third parties. However, they may be communicated to affiliates for advertising or statistical purposes and only for use involving our products or services.
2. Right of Access and Deletion of Personal Data
According to the law and the provisions of articles 11, 12 & 13 of Law 2472/1997 you have the
right of access to personal data, which we collect and process
in accordance with the above. Also according to the provision of article 13 of Law 2472/1997
you have the right to request deletion of these data.
General Terms of offers
- The offers are valid only for the areas served by the KUZINA stores
- Prices, offers and products are subject to change without notice and may \
- Offers are not combined with others and are not exchanged for money.
- The products of the offer cannot be replaced with other products.
- The pizzas are not subject to the addition of ingredients, the corresponding charges defined in the price list are valid free of charge.
- Product gifts in or out of offers can not be replaced by other products, nor can they be exchanged for money.
- extra materials entered as a note, the corresponding charges set in the price list apply.
- The company is not responsible for any typographical errors.
- With your telephone order, indicate that you want a telephone offer
Special Terms for purchasing Online offers from the official Site and Mobile App
- Product offers are always valid until they are renewed in the electronic system, unless otherwise specified in the terms of the offer.
Other terms of service
- It is very important if you have allergies to inform the store staff about the materials you have a problem with, we are not responsible for anything you did not inform us
- If for some reason, health or because you are vegan or for any other reason, you want to bake a material in a separate oven, plate or pan, you must let us know and if we are able to do so due to time or lack of utensils you will be informed about . If we can not, your order will not be executed.
- If for some reason there is a shortage of a product and there is no way to inform you, on the phone you have placed in your order (eg it is closed) your order will be executed with a corresponding product. If there is no corresponding product, your order will not be executed or it will be executed without it if there are other things in the order and it totally exceeds the minimum order limit
- Please, it is very important to be informed about a health problem, when you want gluten-free dough. We would like to know the problem so that we can serve you properly and responsibly, but we do not bear any responsibility and we do not guarantee 100% for a pizza with ingredients that if you do not tell us about the problem. We also inform that we can NOT produce any other gluten free product. We are happy to announce that we have sent a daisy pizza, with gluten-free flour, to a chemist and there was no trace of gluten!
- When you place offers on your order there are NO points for the types of offers because the offers are already discounted.
- In very distant orders the time is adjusted depending on the job and we ask for understanding for any delay that may exist
- In cash orders we can not deliver unless the distributor is paid
- If you want to pay by POS you have to ask for it, the distributors do not always keep a device with them
- Online offers cannot be registered or processed by phone.
EXTRA GENERAL INFORMATION
According to the law 4496/2017 that introduced the Directive 2015 / 720EE, from 1 January 2018 an environmental tax is imposed for the thin plastic transport bags. It is part of the harmonization of Greek Legislation with a European Directive. The above law stipulates an environmental fee of € 0.03 plus VAT 24%, ie a total of € 0.0372 per bag. Due to the minimum subdivision of the euro (0.01 €) the total charge can not be less than 0.04 € per bag. The information about the cost of a plastic bag can be found in the “Order Confirmation” option as “Plastic bag (environmental fee)” together with the total information on the total cost of the order.
- Minimum order limit 7 € and for remote areas 15 € or 25 € depending on the distance.
- Distant areas: Agioi Theodoroi, Agios Ioannis, Airport, Ampelokipi, Venizelio, Industrial area, Gazi, Giofyrakia, Ilioupoli, FORTH, Korakovouni, Mesabelies, Nea Alatsata, PAGNI, Semeli, Fkafithei
- In areas not listed, we may not be able to deliver or deliver at a designated meeting point by appointment.
- Please fill in all your details correctly. Your first order is confirmed by phone.
We need to know where and to whom we deliver. For this, it is necessary to register and process your personal data in our database, according to the definitions of the law.
- If during the confirmation of the first order we can not contact you, then your order will not be executed.
- In case of lack of a product, you will be informed by phone. However, if we are unable to contact you (eg wrong phone, you do not answer) we will cancel your order or modify it in the best possible way.
- Free 200 points with your first order.
- Your points are redeemed, immediately and easily. When you complete 10000 points, you win € 10. On your next order, if the cost is above the minimum limit in your area, it is automatically deducted until you redeem the entire amount won.
- e.g. If you place an order 13 € and the limit of your area is 7 €, then from the 10 € (that you have won) the 6 € are deducted and the other 4 € remain in your account for your next order. While, if your order costs 17 € and above, you will redeem the entire amount at once.
- The store is the only one in Heraklion that participates in the Bonus program of Alpha Bank. Let us know if you own an Alpha American Express.
- Payment is made in cash on delivery, by POS at your place or by using Credit, Debit and Prepaid Cards (Visa, MasterCard, Maestro, American Express, Diners) with Transaction Security through the electronic payment platform “Alpha e-Commerce” of Alpha Bank.
Additional information – Explanations
a) How secure is the credit card payment process?
The process is completely safe. Payment is not made directly to e-kuzina.gr, but the user is transferred to a secure server of Alpha Bank.
b) What is the required CVC / CVV field?
The CVC / CVV field on the back of your credit card is a three-digit number. You are asked for extra security and it protects you even more since it is very difficult for someone to know this field. To enter it, turn around and look at the back of your credit card. It is the three-digit number you will see and is usually located on the top right.
c) What happens if a mistake is made during the payment (eg the connection is cut or I press Cancel during the transfer).
Whatever happens, the transaction has been recorded by us and your money will not be lost (unless of course we get approval for your card and the amount is indeed committed). The process is automated, controlled and there is no way to lose money.
All payments made using a card are processed through the electronic payment platform and through the ” Alpha e-Commerce ” service of ALPHA Bank. The page where the Consumer enters his card details is secure (using SSL encryption with 2048-bit key size) which ensures the secure transfer of the card details to ” Alpha e-Commerce “.
iii. Προπληρωμή μέσω της online υπηρεσίας μεταφοράς χρημάτων Pay Pal. Στην περίπτωση αυτή, ο Καταναλωτής μεταφέρεται στην ιστοσελίδα www.paypal.com για την ολοκλήρωση της διαδικασίας πληρωμής.
iv. Request a POS machine for card payment at your place.
For all orders, which are submitted electronically, it is not possible to issue an invoice and the order is accompanied by the legal proof of retail sale.
If the Consumer has a discount coupon, the Consumer can fill in the code he has, in order to benefit from the discount.